|Title||Announced||Priority Area||Program Area||State|
|Assessment of Fair Housing Complaint Intake Process at a Fair Housing Assistance Program Agency||01/2023||Preventing Discrimination in Housing||Fair Housing and Equal Opportunity||Kentucky|
HUD OIG is auditing the fair housing complaint intake process of a Fair Housing Assistance Program (FHAP) agency located within HUD's Region IV geographical jurisdiction. FHAP agencies intake housing discrimination complaints and conduct investigations to determine whether the alleged discrimination occurred. Our objective is to (1) determine the extent that the FHAP agency processed fair housing complaints within 30 days, (2) evaluate the FHAP agency reasons for closing fair housing complaints, and (3) evaluate how the FHAP agency provided customer service to complainants on closed fair housing complaints.