Research, evaluate, and implement technical solutions to resolve the user account management issues and the underlying issue in the technical environment.

Assess its help desk system against other technical solutions and ensure that the help desk solution used captures complete data on technical support requests. This measure includes but is not limited to ensuring that sequence gaps are properly documented or do not occur, valid transactions are accepted by the help desk system, rejected transactions are identified, and the history of each transaction is retained.

HUD OCIO should implement procedures to ensure that information in cybersecurity risk registers is obtained accurately, consistently, and in a reproducible format and is used to a. quantify and aggregate security risks, b. normalize cybersecurity risk information across organizational units, and c. prioritize operational risk response (derived from metric 5).

HUD OCIO and the HUD Chief Risk Officer should coordinate to implement procedures to monitor the effectiveness of cybersecurity risk responses to ensure that risk tolerances are maintained at an appropriate level (derived from metric 5).

HUD OCIO and the Office of Administration should implement procedures to ensure proper validation of media sanitization in accordance with HUD Media Protection Procedures 2.0 (February 2022) and form HUD 1067A, Certification of Sanitization (derived from metric 36).

The OIG has determined that the contents of this recommendation would not be appropriate for public disclosure and has therefore limited its distribution to selected officials.

HUD OCIO should ensure that system owners and information system security officers consistently test their ISCPs and upload the test results to CSAM in accordance with HUD’s defined ISCP testing policy (derived from metric 63).

The OIG has determined that the contents of this recommendation would not be appropriate for public disclosure and has therefore limited its distribution to selected officials.

The OIG has determined that the contents of this recommendation would not be appropriate for public disclosure and has therefore limited its distribution to selected officials.

The OIG has determined that the contents of this recommendation would not be appropriate for public disclosure and has therefore limited its distribution to selected officials.

The OIG has determined that the contents of this recommendation would not be appropriate for public disclosure and has therefore limited its distribution to selected officials.

The OIG has determined that the contents of this recommendation would not be appropriate for public disclosure and has therefore limited its distribution to selected officials.

The OIG has determined that the contents of this recommendation would not be appropriate for public disclosure and has therefore limited its distribution to selected officials.

The OIG has determined that the contents of this recommendation would not be appropriate for public disclosure and has therefore limited its distribution to selected officials.

Define and communicate policies and procedures to ensure that its products, system components, systems, and services comply with its cybersecurity and supply chain risk management (SCRM) requirements.  This recommendation includes (a) identification and prioritization of externally provided systems (new and legacy), components, and services; (b) how HUD maintains awareness of its upstream suppliers; (c) the integration of acquisition processes, tools, and techniques to use the acquisition process to protect the supply chain; and (d) contract tools or procurement methods to confirm that contractors are meeting their obligations. 

Corrective Action

HUD finalized its Supply Chain Risk Management (SCRM) policy in April 2025, which utilizes a SCRM questionnaire to assess each vendor’s supply chain risk, and identifies and prioritizes risks accordingly.  HUD’s SCRM program team manages a supply chain risk register which records prior and current vendors, and those that have undergone risk assessments to maintain visibility into its upstream suppliers and track changes over time.  HUD also used multiple tools such as supply chain risk criteria and sourcing research and market analysis to evaluate vendors and strengthen protection of the supply chain during acquisition.  By implementing these procedures, as well as, having HUD’s program management team conducting annual and quarterly performance reviews for all vendors, HUD ensures contractors are meeting their contractual obligations.

The OIG has determined that the contents of this recommendation would not be appropriate for public disclosure and has therefore limited its distribution to selected officials.

The OIG has determined that the contents of this recommendation would not be appropriate for public disclosure and has therefore limited its distribution to selected officials.

The OIG has determined that the contents of this recommendation would not be appropriate for public disclosure and has therefore limited its distribution to selected officials.

The OIG has determined that the contents of this recommendation would not be appropriate for public disclosure and has therefore limited its distribution to selected officials.

The OIG has determined that the contents of this recommendation would not be appropriate for public disclosure and has therefore limited its distribution to selected officials.