E-Discovery Management System’s Capacity To Meet Customer Demand for Electronic Data
HUD has a contract with Leidos Innovations Corporation for E-Discovery services using the E-Discovery Management System. The process for collecting electronically stored information (ESI) and delivering it to customers has two major subprocesses: (1) an initial ESI collection and (2) a keyword search to refine the initial collection results. OGC’s and Leidos’ collection of ESI does not meet customer demand because processing ESI requests takes too long to meet each program offices’ (that is, customers) needs. Several factors contribute to this result. Na