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Parent Oversight Areas

Servicers Followed the COVID-19 Foreclosure Moratorium Requirements but Could Have Better Communicated the Requirements to Borrowers

Servicers followed the COVID-19 pandemic foreclosure moratorium requirements.  However, they could have better communicated the moratorium requirements to delinquent borrowers who were subject to foreclosure proceedings.  This situation occurred because HUD did not require servicers to notify borrowers directly about the foreclosure moratorium and that occupancy would pause the foreclosure process.  Borrowers who were not informed about the moratorium or impacts of vacancy could have abandoned their homes, not realizing that remaining in the home would have afforded the