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Ensure that program officials periodically provide all FSM CORs and staff involved in the monitoring process uniform property inspection training.
Update the FSM monitoring plan and FSM qualitative monitoring database to: (a) clearly define the monitoring questions, (b) include a section for Q7 New Not Ready to Show (NRTS) properties, (c) define which routine inspection reports will be reviewed to conduct the routine inspection monitoring reviews and (d) develop a monitoring question to evaluate photo date stamps.
Develop and implement uniform procedures for the FSM desk monitoring review, including a second level review for the FSM monitoring reviews and process for each inspection type.
Establish processes to track reported EBLLs for the Office of Multifamily Housing Programs to easily identify the status of owners’ remediation efforts for units that were the source of the confirmed EBLL.
Develop and implement a policy that clearly defines roles and responsibilities for Office of Multifamily Housing Programs’ staff for EBLL-related requirements, including the oversight of property owners’ compliance with these requirements.
HUD’s Office of Single Family Housing did not consistently monitor its Field Service Management (FSM) contractors’ property preservation and protection services. Specifically, HUD provided inconsistent monitoring for 34 of the 79 statistically sampled records we reviewed, and these involved discrepancies between HUD’s assessment, the support, and the performance work statement. HUD did not develop and apply a clear and uniform review framework to ensure that its process and procedures provided for effective FSM contract monitoring. As a result, HUD (1) cannot ensure
HUD OIG is auditing HUD’s FHA Claims Without Conveyance of Title (CWCOT) program, which is a disposition option for foreclosed FHA loans that allows third-party sales as an alternative to conveyance of the property to HUD. During fiscal year 2024, the CWCOT program had 11,285 claims totaling more than $419 million. Our audit objective is to assess whether HUD is appropriately demanding and collecting improper payments for CWCOT loans.
HUD OIG is auditing the National Servicing Center's partial claims tracking and collection. The FHA partial claim is a loss mitigation tool that helps borrowers keep their homes by advancing funds on behalf of the borrowers to reinstate delinquent FHA-insured mortgages. The objective of our audit is to determine whether the NSC serviced all due and payable partial claims in accordance with HUD rules and regulations.
This report was issued from a developing series of six reports taking an in-depth look at how six communities used the pandemic funding they received to address a wide range of needs. This report focused on Coeur d’Alene, Idaho, with a detailed look at eight of the 45 pandemic programs that provided funding to the community. This report was led by the Pandemic Relief Accountability Committee (PRAC) in coordination with HUD OIG as a project participant as well as additional Federal OIGs.
Enhance monitoring of HUD-approved housing counseling agencies’ performance, to include progress toward the established performance metrics and benchmarks.
